Return Policy

At Abstract Discovery, we prioritize customer satisfaction and aim to provide a seamless shopping experience. Our return policy is designed to ensure that customers can shop with confidence, knowing that they have options if their purchase does not meet their expectations.

Eligibility for Returns: Customers may return any unopened or unused item within 30 days of purchase for a full refund. It is important to note that items returned in a used or opened condition may disqualify the customer from receiving a refund. This policy is in place to maintain the integrity of our products and ensure the safety of our customers.

Damaged Orders: In the event that a customer receives a damaged order, it is imperative to contact our customer support team immediately. We will work with the courier to resolve the issue and send a replacement order as quickly as possible.

Return Process: To initiate a return, customers should reach out to our customer support team within the specified return period. Upon confirming eligibility, we will provide instructions for the return process. All returns must be in their original condition to qualify for a refund.

Exclusions: Certain items are not eligible for return. This includes products that show signs of misuse, accidents, unauthorized repairs, or modifications. Additionally, any toys purchased cannot be returned if they have been used, as this is to promote safety and sanitary awareness.

Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value to ensure that the return is received safely.

Refund Processing: Once the returned item is received and inspected, we will notify the customer of the approval or rejection of their refund. If approved, the refund will be processed, and a credit will automatically be applied to the original payment method within a specified timeframe.

Warranty Information: Warranty coverage may vary for specific products. Customers are encouraged to refer to the individual product listing for detailed warranty terms and conditions.

By adhering to this return policy, we aim to foster trust and transparency with our customers, ensuring that their shopping experience is both enjoyable and secure.